In the world of product fulfillment, custom hand kitting can be one of the most challenging tasks—especially when each order involves multiple variations. Desk Nest, a brand created with cat lovers in mind, faced this exact challenge when they launched their product after a successful Kickstarter campaign in the mid-2000s. Desk Nest, designed to elevate a cat bed above a workspace, captured the hearts of remote workers everywhere, and the campaign resulted in 3,000 orders that needed to be fulfilled with precision and care.
Here’s the story of how Elite Sourcing and Logistics took on the complex task of hand kitting Desk Nest’s custom orders and helped turn a passion project into a fulfillment success.
The Challenge: Custom Orders with 125 Variations
With 3,000 orders pouring in after the Kickstarter campaign, Desk Nest needed a fulfillment partner who could handle the complexity of their product. The brand offered customers 125 different variations of their product, with options for colors, accessories, and combined shipping to reduce costs for customers ordering multiple cat nests.
Finding a fulfillment house that could handle this level of customization and ensure quality had been a struggle for the owner, who had invested years into developing Desk Nest. This was no ordinary product fulfillment—it required a hands-on approach with attention to detail in every order.
The Elite Solution: Hand Kitting with Precision
When Elite Sourcing and Logistics stepped in, the first priority was speed. Elite quickly labeled and palletized the first group of orders that had no customization, ensuring those customers received their Desk Nests without delay. This allowed the team to focus on the more complex hand kitting process that involved the 125 variations.
The real challenge began with the custom orders. Elite’s team meticulously assembled each Desk Nest package, hand kitting the correct combinations of colors and accessories for each customer. They worked together to ensure that not only were the orders accurate but also packed to protect the high-quality product during shipping.
Customer Trust and Fulfillment Success
At first, the owner of Desk Nest was understandably nervous about handing over such an important part of the business to a fulfillment partner. He had experienced issues with other companies that didn’t prioritize accuracy or care about the customer experience. However, after stopping by Elite’s warehouse to watch the team at work, his worries were quickly put to rest.
After watching the Elite crew assemble and pack the custom orders, he exclaimed, “I will sleep well tonight knowing I am in great hands!” This moment of relief highlighted Elite’s commitment to quality and precision in every step of the process. The hand kitting process was completed successfully, and Desk Nest’s customers received their products on time, exactly as they had ordered.
The Power of Hand Kitting for Custom Products
Hand kitting is a time-consuming process, but it’s crucial for businesses like Desk Nest that offer customized products. Every detail matters, from selecting the right color to ensuring the accessories are included. By trusting Elite Sourcing and Logistics with the task, Desk Nest was able to deliver an excellent customer experience without sacrificing accuracy or speed.
For companies looking to scale or launch new products, finding a fulfillment partner who takes care of every order with attention and precision is key. Desk Nest’s story is a perfect example of how Elite’s expertise in hand kitting turned a potential challenge into a fulfillment success.
Desk Nest’s passion project came to life not just through innovative design but through the careful handling of each order by Elite Sourcing and Logistics. By offering expert hand kitting services, Elite was able to meet the high expectations of Desk Nest’s customers and deliver 3,000 orders with precision.
Are you looking for a fulfillment partner that can handle complex custom orders and ensure your customers receive their products exactly as they ordered? Contact Elite Sourcing and Logistics today to learn how our hand kitting services can help your business grow.